Privacy Policy – Yellow Bear

1. Introduction

Welcome to YellowBear. We are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how YellowBear ("we," "us," or "our") collects, uses, discloses, and protects your information when you visit our website (https://yellowbear.ie), use our mobile application, or interact with our services in any other way.
We are a business located in Julianstown, Co. Meath, Ireland, and we comply with the Irish Data Protection Act 2018 and the EU General Data Protection Regulation (GDPR).

2. Information We Collect
We collect information to provide and improve our services to you. The types of information we collect depend on how you interact with us.
a) Personal Information You Provide to Us:
Contact and Order Information: When you place an order for collection or delivery, we collect personal details such as your name, email address, phone number, and physical address.
Payment Information: Payment details are collected to process your orders. Please note that we use third-party payment processors, and we do not store your full credit card information on our servers.
Account Information: If you create an account with us, we collect your username, password, and other details you provide.
b) Information Collected Automatically:
Usage Data: We automatically collect information about your interaction with our website and mobile app. This includes the pages you view, the time and date of your visit, the time spent on those pages, and other diagnostic data.
Device and Location Information: We may collect information about the device you are using, including its unique identifiers, IP address, operating system, and browser type. If you use our mobile app, we may collect your precise location data to facilitate delivery services.
c) Information from Third Parties:
Our mobile application is developed and maintained by MENUU SOFTWARE LTD OOD. When you use our app, data may be collected and linked to your identity, including:
Location
Contact Information
Identifiers (like user ID or device ID)
Usage Data
Diagnostics

3. How We Use Your Information
We use the information we collect for various purposes, including:
To Provide and Manage Our Services: To process your orders, manage payments, and arrange for collection or delivery.
To Communicate With You: To send you order confirmations, updates, and to respond to your inquiries and provide customer support.
To Improve Our Services: To understand how our customers use our services, to analyze trends, and to improve our website, app, and menu offerings.
For Marketing Purposes: With your consent, we may send you promotional emails or notifications about new products, special offers, and other news. You can opt-out of these communications at any time.
For Safety and Security: To prevent fraud, protect the security of our services, and comply with legal obligations.

4. Legal Basis for Processing (GDPR)
Under GDPR, we process your personal data based on the following legal grounds:
Contractual Necessity: To fulfill our contract with you (i.e., to process and deliver your order).
Legitimate Interests: For our legitimate business interests, such as improving our services and preventing fraud, provided these interests do not override your rights and freedoms.
Consent: Where you have given us explicit consent, for example, for marketing purposes.
Legal Obligation: To comply with our legal and regulatory obligations.

5. Data Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
With Service Providers: We share information with third-party companies that perform services on our behalf, such as payment processing, delivery services, and our app provider (MENUU SOFTWARE LTD OOD). These providers only have access to the information necessary to perform their functions and are obligated to protect your data.
For Legal Reasons: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court or a government agency).

6. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

7. Your Data Protection Rights under GDPR
If you are a resident of the European Economic Area (EEA), you have certain data protection rights:
The right to access, update, or delete the information we have on you.
The right of rectification: You have the right to have your information corrected if it is inaccurate or incomplete.
The right to object: You have the right to object to our processing of your personal data.
The right of restriction: You have the right to request that we restrict the processing of your personal information.
The right to data portability: You have the right to be provided with a copy of the information we have on you in a structured, machine-readable, and commonly used format.
The right to withdraw consent: You have the right to withdraw your consent at any time where Pesto Kitchen relied on your consent to process your personal information.
To exercise these rights, please contact us using the details below.

8. Cookies
Our website uses "cookies" to enhance your experience. Cookies are small files placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

9. Children's Privacy
Our services are not intended for use by children under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If we become aware that we have collected personal data from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers.

10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
By Email: info@yellowbear.ie
By Phone: 089 253 9776
By Mail: YellowBear, Elmgrove Farm, Drogheda Road, Gormanston Co. Meath, Ireland